🔐 Privacy Policy

🏢 1. Who We Are

This Privacy Policy is issued by 255pub ("255pub," "we," "us," or "our"), the operator of the online gaming platform accessible at 255pub.net (the "Platform"). 255pub is the data controller responsible for the personal data of players and visitors who use the Platform.

This Privacy Policy applies to all personal data collected through the 255pub Platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and your general use of the 255pub website. It should be read alongside our Terms & Conditions.

If you have any questions about this Privacy Policy or how 255pub handles your personal data, you can contact our Data Protection team at any time via live chat or by emailing [email protected].

📊 2. Data We Collect

255pub collects the following categories of personal data from players and Platform visitors:

255pub does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, responsible gaming self-exclusion records).

📥 3. How We Collect Your Data

255pub collects personal data through the following means:

• Direct Interactions: Data you provide when registering a 255pub account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 7 for more details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly Available Sources: In limited circumstances, 255pub may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

🎯 4. How We Use Your Data

255pub uses your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your 255pub player account, including processing your registration and verifying your identity.
2. Service Delivery: To provide you with access to 255pub games, process your deposits and withdrawals in PHP, and deliver the features of the Platform.
3. Legal and Regulatory Compliance: To comply with applicable Philippine law, PAGCOR regulations, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited activities on the Platform.
5. Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit tools.
6. Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
7. Marketing Communications:To send you promotional offers, bonus notifications, and updates about 255pub — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
8. Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 255pub Platform.

⚖️ 5. Legal Basis for Processing

255pub processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the 255pub Terms & Conditions, including account management, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine law, PAGCOR regulations, AML legislation, and other regulatory requirements.
• Legitimate Interests: Processing carried out for 255pub's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data uses. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

🤝 6. Sharing Your Data

255pub does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the Platform.
• Fraud Prevention Partners: Anti-fraud and AML screening services that help 255pub detect and prevent financial crime on the Platform.
• Technology Providers: Cloud hosting, data storage, and Platform infrastructure providers who process data on 255pub's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Professional Advisers: Legal, accounting, and auditing firms, where necessary for 255pub's business operations and compliance obligations.

All third parties with whom 255pub shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purpose.

🍪 7. Cookies and Tracking

255pub uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the 255pub website. We use the following types of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the 255pub Platform. For full details on the cookies we use, please contact our support team.

🗓️ 8. Data Retention

255pub retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your 255pub account and for a period of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, as required by applicable law.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years.
• Support Communications: Live chat transcripts and support emails are retained for two (2) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted within thirty (30) days.

When personal data is no longer required, 255pub will securely delete or anonymise it in accordance with our data destruction procedures.

✋ 9. Your Rights

As a 255pub player and data subject under applicable Philippine data protection law, you have the following rights with respect to your personal data:

1. Right to Access: You have the right to request a copy of the personal data that 255pub holds about you.
2. Right to Correction: You have the right to request that 255pub corrects any inaccurate or incomplete personal data we hold about you.
3. Right to Erasure: You have the right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
4. Right to Restrict Processing: You have the right to request that 255pub restricts the processing of your personal data in certain circumstances.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
7. Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 255pub Data Protection team via live chat or by emailing [email protected]. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

🔐 10. Data Security

255pub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 255pub Platform.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and KYC documents.
• Role-based access controls ensuring that only authorised 255pub personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.
• Continuous monitoring of the Platform for suspicious activity, fraud attempts, and security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 255pub will notify you and the relevant regulatory authorities in accordance with applicable law and within the required timeframes.

While 255pub takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please refer to Section 4 of our Terms & Conditions for your account security obligations.

👶 11. Children's Privacy

The 255pub Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 255pub does not knowingly collect personal data from individuals under the age of 21.

If 255pub discovers or has reason to believe that a player is under 21 years of age, the account will be immediately suspended, all bets will be voided, and any real-money balance will be returned via the original payment method pending investigation. KYC verification is used to enforce this age restriction.

If you believe that a minor has registered a 255pub account or provided personal data to 255pub, please contact us immediately at [email protected] so that we can take prompt action.

📝 12. Changes to This Policy

255pub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 255pub protects your personal data. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

The current version of this Privacy Policy is always available at 255pub.net/privacy-policy.